Help and feedback

Use Help to locate product assistance and Feedback to submit product feedback through the in-product feedback form.

Get help

1. Open Help from the editor navigation.
2. Look for the topic that matches the task before changing the form or account configuration.
3. When requesting support, include the feature, safe reproduction steps, expected result, actual result, browser/device context, and any non-sensitive error text.
4. Do not include passwords, tokens, customer submissions, payment details, or uploaded customer files in a support request.

The live Help page currently exposes three links: Request help via Support form, User Manual (PDF), and API documentation. Use the support form for account/product assistance, the manual for end-user feature instructions, and the API page for developer integration details.

Send feedback

1. Open Feedback.
2. Describe the product behaviour or improvement request in concise, reproducible terms.
3. State the feature area, expected outcome, actual outcome, and the minimum safe steps to reproduce.
4. Review the message for sensitive content before submitting it.

The Feedback route provides a required product-usage-duration selector, a recommendation choice, five-star ratings for visual design, performance, feature set, price, and support, an optional free-text comment, and Send Feedback. Submit feedback only when you have a genuine message to send.

The form was observed without entering values or sending feedback.

Expected result

Support and product feedback are actionable without disclosing customer data or account credentials.